Rights commission probes Passport Office

Rights commission probes Passport Office
Published: 15 April 2019 (189 Views)
The Registrar-General's Office is co-operating with the Zimbabwe Human Rights Commission in its inquiries into allegations of delays in the issuance of passports and national identification documents.

The investigations come after members of the public complained that the department was taking time to process passports and identity documents.

In an interview, Registrar-General Mr Clement Masango said he was aware of the inquiries that were being conducted and assured the people that their offices were ready to serve.

"I am aware the Zimbabwe Human Rights Commission is carrying out an inquiry following complaints by some members of the public or sections of community that they were getting challenges in accessing our services, especially getting IDs and birth registration for various reasons," he said.

"However, I want to make it clear that as a department we are available in the manner that we are decentralised and available to serve everyone who calls at our offices. We don't discriminate, our offices are open because they are public offices."

Mr Masango said they were taking their services to the Zimbabwe International Trade Fair and also exhibiting at all annual agricultural shows countrywide.

"And when we exhibit we issue birth certificates on the spot and any other services that we can dispense outside the normal office, but obviously we can't process passports," he said. "What we can do is we issue passport forms.

"But, however, in the circumstances I wouldn't want to comment on what the commission is investigating, but those concerns have been brought to our attention.

"I would rather wait and allow the commission to carry on with its work and hear what they are going to come up with. What we have done is to collaborate with the commission on its inquiry. They visited us and we gave them audience to explain various processes done by the department."

Mr Masango said the department will continue to discharge its mandate which is primarily to issue national ID documents, register birth and deaths, marriages and processing and issuance of travelling documents, passports and temporary travel documents.

"The department is represented in all provinces, the 10 administrative provinces," he said.

"We also have offices in 62 administrative districts and we have over 200 sub-offices countrywide. So, in terms of decentralisation I think we are fairly decentralised because we are almost everywhere.

"Of course, we are aware of the need to further decentralise even though we have sub-offices in districts, there are still areas were our people have to travel for more than 30 kilometres to get to the nearest office of the Registrar-General in the district. Government is attending to that."

- The herald

 0

You May Like These Videos

Comments

There are no comments.

Latest stories

Zimbabwe recent economic developments

by Staff reporter | 25 June 2019 | 87 Views

Mzansi crying out for Bev

by Staff reporter | 25 June 2019 | 90 Views

ZIFA dares Mliswa, Chizuzu

by Staff reporter | 25 June 2019 | 92 Views

Mnangagwa endorses the Zimdollar

by Staff reporter | 25 June 2019 | 86 Views

Obert Mpofu calls an urgent Zanu-PF Politburo meeting

by Staff reporter | 25 June 2019 | 140 Views

Khama Billiat smells blood

by Staff Reporter | 25 June 2019 | 82 Views

Zimbabwe's return to own currency is a brave move

by Dr Masimba Mavaza | 25 June 2019 | 77 Views

ZCTU promises shutdown over US Dollar banning

by Mandla Ndlovu | 25 June 2019 | 80 Views

Cyberwarfare is here

by Jacob Kudzayi Mutisi | 25 June 2019 | 71 Views

ZESA increases load shedding hours

by Mandla Ndlovu | 25 June 2019 | 80 Views

Mnangagwa succession: Race now wide open

by Staff reporter | 25 June 2019 | 96 Views

Govt orders 200 000 vehicle number plates

by Staff reporter | 25 June 2019 | 93 Views

MDC won't impose candidate for by-election

by Staff reporter | 25 June 2019 | 64 Views

'Mnangagwa political dialogue a joke'

by Staff reporter | 25 June 2019 | 82 Views

Govt splurges US$21m on legislators' vehicles

by Staff reporter | 25 June 2019 | 75 Views

Zapu asks Bulawayo to honour Dabengwa

by Staff reporter | 25 June 2019 | 69 Views

Nurses divided over negotiations

by Staff reporter | 25 June 2019 | 74 Views

'Mnangagwa presses self-destruct button'

by Staff reporter | 25 June 2019 | 69 Views

Mnangagwa bombing still under investigation

by Staff reporter | 25 June 2019 | 54 Views

Artuz leader fights for freedom

by Staff reporter | 25 June 2019 | 45 Views

Grace Mugabe hit with $4m lawsuit

by Staff reporter | 25 June 2019 | 53 Views

Error in Mawarire, ZCTU case

by Staff reporter | 25 June 2019 | 53 Views

Zanu-PF youths in 'name & shame'

by Staff reporter | 25 June 2019 | 47 Views

G40 kingpin calls for Mnangagwa-Chamisa GNU

by Staff reporter | 25 June 2019 | 50 Views

Mnangagwa's govt bans US$

by Staff reporter | 25 June 2019 | 46 Views

Zimnat and Sanlam continue to assist cyclone victims

by Agency | 25 June 2019 | 83 Views

Sick Robert Mugabe in Singapore

by Mandla Ndlovu | 25 June 2019 | 163 Views

Malema threatens to impeach Ramaphosa

by Mandla Ndlovu | 25 June 2019 | 112 Views

Obert Mpofu appears in court

by Mandla Ndlovu | 25 June 2019 | 155 Views

President Mnangagwa's full address to Zimbabweans

by Emmerson Mnangagwa | 25 June 2019 | 136 Views

Mnangagwa justifies Zim dollar return

by Staff Reporter | 25 June 2019 | 96 Views

ZHRO Vigil celebrates World Refugee week

by ZHRO | 25 June 2019 | 90 Views

ZANU PF officials clash over corruption list

by Mandla Ndlovu | 25 June 2019 | 224 Views

'ZANU PF now a threat to the country' says Biti

by Mandla Ndlovu | 25 June 2019 | 172 Views

The future of Slot Machines

by Staff Reporter | 25 June 2019 | 105 Views

SB Moyo and Chiwenga fallout?

by Mandla Ndlovu | 25 June 2019 | 246 Views