Mudede's replacement vows to clear queues, end corruption

Mudede's replacement vows to clear queues, end corruption
Published: 24 September 2018 (152 Views)
Newly appointed Registrar General, Mr Clement Masango yesterday vowed to end perennial queues for various documents, fight corruption and instill a new work ethic to ramp up service delivery in line with the demands of the Second Republic led by President Mnangagwa.

In an interview, Mr Masango said he would widen computerisation of the department to ensure efficiency by minimising personal contact between officers and clients, as part of efforts to combat corruption as well as making services affordable.

Mr Masango, who was Immigration Department principal director, replaced long time civil servant Mr Tobaiwa Mudede, who was among several senior Government employees who were retired last week.

"Part of my vision is to improve computerisation in order to modernise our operations and improve efficiency. There is no reason why one should queue just to pick up an application form, say for a passport, that should be easily available online where they download, submit; only to be called for interviews," said Mr Masango.

He said computerisation would also address the challenge of touts who have been a menace at the RG's office, fleecing unsuspecting members of the public of their cash.

Asked what he would do to end the challenge of passports being limited to a few applicants per day, Mr Masango said he would get to the bottom of the matter to understand the reasons.

"I need to know where the problem lies. Is it staff shortages or resources? Once I establish that, I will ensure that the root cause is addressed. There are long queues of people seeking to get a passport and I understand a limited number of the travelling documents are issued per day. Some have to sleep in queues or get there early. These are some of the issues that ought to be addressed," said Mr Masango.

"My word for those in the diaspora or all Zimbabweans is that I will respect one's right to citizenship and everyone who is entitled to a passport will get it as long as he satisfies the provisions of the law. If unavailability of passports has to do with a problem of financial resources, authorities will be approached and have the situation addressed."

Mr Masango said he would also accelerate decentralisation of the department's services to the most remote parts of the country.

"There must be certainty that one's application will be processed expeditiously; dispatched without delay. Another way of assuring clients is to give feedback at every stage of their application either through e-mail or mobile service's short service message to say your passport application is now being considered, it is now going for printing or to say it is now ready for collection. I intend to introduce a hotline so that we get feedback," said Mr Masango.

Asked how he feels about his new role, Mr Masango said he was excited.

"I appreciate the trust my principal has demonstrated in me. I will discharge my duties to the best of my ability. I am not new to these kind of responsibilities because I have been head of immigration for 11 years and public offices are never made to be permanent.It is up to the appointment authority. For me, the 11 years that I served are enough time for someone to move and allow for rejuvenation of the organisation," he said.

- chronicle

Tags: Mudede, RG, Corruption,
 0

You May Like These Videos

Comments

There are no comments.

Latest stories

Christianity and the Curse of the Papa Generation

by Robert Sigauke | 16 February 2019 | 92 Views

Tribute to 'Save' the late Dr Morgan Richard Tsvangirai

by Leonard Koni | 16 February 2019 | 80 Views

Zimbabwe shelves plans to join Africa Continental Free Trade Area

by newzimbabwe | 16 February 2019 | 98 Views

Jacob Mudenda caught offside

by Kucaca Phulu | 16 February 2019 | 91 Views

Charles Mungoshi dies

by Staff reporter | 16 February 2019 | 74 Views

Zimbabwe sanctions made in MDC-Alliance

by Staff reporter | 16 February 2019 | 77 Views

Mnangagwa for Mwenezi 'Thank You' rally

by Staff reporter | 16 February 2019 | 71 Views

Foreigners, NGOs outed on demos

by Staff reporter | 16 February 2019 | 75 Views

GNU with Tsvangirai talk is Chamisa's imagination, says Zanu-PF

by Staff reporter | 16 February 2019 | 73 Views

Man for wearing army uniform

by Staff rpeorter | 16 February 2019 | 75 Views

'Dead' protester Kaitano jailed

by Staff reporter | 16 February 2019 | 71 Views

US told to stop lecturing Zimbabwe

by Staff reporter | 16 February 2019 | 64 Views

Swine Fever outbreak hits Zimbabwe

by STaff reporter | 16 February 2019 | 49 Views

'Mnangagwa invite a step in right direction'

by Tendai Mugabe | 16 February 2019 | 70 Views

Magistrate fired

by Staff reporter | 16 February 2019 | 68 Views

MDC councillor still holed up in SA in the wake of army crackdown

by Staff reporter | 16 February 2019 | 73 Views

Man beats up police officers, throws plate of sadza at them

by Staff reporter | 16 February 2019 | 76 Views

BCC ordered to stop mining activities

by Staff reporter | 16 February 2019 | 70 Views

Zifa to bring Warriors games to BF

by Staff reporter | 16 February 2019 | 68 Views

Zanu-PF slams US big brother mentality

by Staff reporter | 16 February 2019 | 71 Views

'Expelled' FOG members take founder to court

by Staff reporter | 16 February 2019 | 41 Views

Granny killer sentenced to death

by Staff reporter | 16 February 2019 | 35 Views

Jonathan Moyo lawsuit crumbles

by Staff reporter | 16 February 2019 | 40 Views

Salad cream intercepted at border

by Staff reporter | 16 February 2019 | 41 Views

Perm sec's wife arrested at Supa's trial

by Staff reporter | 16 February 2019 | 34 Views

MDC Alliance senator for Hwange acquitted

by Staff reporter | 16 February 2019 | 27 Views

Mnangagwa ducks CEO Africa roundtable

by Staff reporter | 16 February 2019 | 31 Views

Beitbridge refuse collection worker crushed by truck

by Staff reporter | 16 February 2019 | 32 Views

Mugabe's top cop sued over $167,000 electricity debt

by Staff reporter | 16 February 2019 | 36 Views

Zimbabwe moots stop and search roadblocks

by Staff reporter | 16 February 2019 | 34 Views

Thomas Mapfumo claims $1,2 million defamation damages

by Staff reporter | 16 February 2019 | 44 Views

Research key to economic development: Mnangagwa

by Staff reporter | 16 February 2019 | 31 Views

Lightning strikes family, kills mother

by Staff reporter | 16 February 2019 | 36 Views

Mnangagwa sued over NPRC lifespan

by Staff reporter | 16 February 2019 | 34 Views

Chamisa 'the chosen one' ring-fences presidency

by STaff reporter | 16 February 2019 | 33 Views